Cancellation & Refund Policy

Last updated: July 2026

Strict No-Refund Policy

Platform Rule: Steamz provides tutoring services through our network of vetted tutors. We do not support refunds for services once booked or consumed, except in specific cases of technical error.

All payments made on Steamz (including session fees, subscription plans, and verification fees) are final. Please review tutor profiles, demo sessions, and reviews carefully before making a booking.

How to Request a Refund or Raise a Dispute

Refunds are not automatic. Every request is reviewed manually by our team and, where a session is involved, is decided only after dispute resolution. To request a refund, email us with the details below or call our support line (see the Help Center). This ensures a human reviews exactly what happened before any money moves.

Please include in your email:

Subject line: “Refund Request – [your Booking / Order ID]”
Your registered name and email/phone
Booking / Order / Payment ID
Tutor name, session date, and amount paid
Reason for the refund and a clear description of what happened (attach any evidence)

Email a refund requestor write to hello@mavelstech.in

Platform Fee Refund

Platform Fee

₹10.00 + ₹1.80 GST = ₹11.80

Non-refundable: Platform Fee is non-refundable in most cases.
Exceptions: Refunded only for verified tutor no-show or platform technical failure.
Cancellation by Parent: Platform Fee is not refunded if parent cancels.
Cancellation by Tutor: Full refund including Platform Fee if tutor cancels.

GST Reversal on Refunds

GST Compliance: When a refund is processed, the GST charged on the original transaction is also reversed as per GST law.

How GST Reversal Works

A Credit Note is generated referencing the original invoice.
The Credit Note includes reversed CGST/SGST or IGST amounts.
You will receive the Credit Note via email for your records.
If you claimed ITC, you may need to reverse it in your GST returns.

Credit Note Information

• Credit Note Number: CN-{FY}-{SEQ}
• References original Invoice Number
• Includes breakdown of reversed taxes (CGST/SGST or IGST)
• Valid for GST ITC reversal purposes

Exceptions for Technical Errors

Refunds are ONLY processed if there is a verified system-generated error. Examples include:

Double deduction for the same transaction.
Payment debited but service (booking/credit) not reflected in the account within 24 hours.
System failure prevents the session from being launched/conducted (verified by logs).

In such cases, please contact hello@mavelstech.in with transaction details. Corrections/Refunds will be processed within 5-7 working days.

Cancellation Rules

For Parents

You may cancel a session up to 24 hours before the scheduled time for a full credit to your Total Amount (excluding Platform Fee). Cancellations within 24 hours are non-refundable.

For Tutors

Tutors are expected to honor all confirmed bookings. Repeated cancellations by a tutor may lead to account suspension and forfeiture of any accrued earnings or ratings.

Documentation Issued

Document	When Issued
Tax Invoice	On successful payment
Credit Note	On refund (references original invoice)
Refund Confirmation	When refund is initiated

Platform Integrity & Abuse Prevention

Refund and dispute decisions are made at Steamz's sole discretion after review. This protects honest parents and tutors from abuse of the refund process.

Manual review: Refunds are never issued automatically. We verify booking records, OTP/session logs, messages, and (for in-person sessions) location check-ins before deciding.
Collusion & dual-account abuse: Attempts to game payouts or refunds — including a person acting as both parent and tutor, coordinating accounts, fabricating no-shows or disputes, or off-platform payment circumvention — are prohibited.
Consequences: Suspected abuse can result in withheld/denied refunds, strikes, suspension or termination of the account(s) involved, and forfeiture of accrued earnings, consistent with our Terms of Service and Community Guidelines.
Evidence & cooperation: We may request additional information. Refunds for genuine, verified issues are honored promptly; requests lacking required details may be declined.

See also our Safety page. Nothing here limits rights you may have under applicable law.

Contact Us

If you believe a payment error has occurred, please reach out immediately:
Mavels Tech
Email: hello@mavelstech.in