Platform Rule: Steamz provides tutoring services through our network of vetted tutors. We do not support refunds for services once booked or consumed, except in specific cases of technical error.
All payments made on Steamz (including session fees, subscription plans, and verification fees) are final. Please review tutor profiles, demo sessions, and reviews carefully before making a booking.
Platform Fee Refund
Platform Fee
₹10.00 + ₹1.80 GST = ₹11.80
Non-refundable: Platform Fee is non-refundable in most cases.
Exceptions: Refunded only for verified tutor no-show or platform technical failure.
Cancellation by Parent: Platform Fee is not refunded if parent cancels.
Cancellation by Tutor: Full refund including Platform Fee if tutor cancels.
GST Reversal on Refunds
GST Compliance: When a refund is processed, the GST charged on the original transaction is also reversed as per GST law.
How GST Reversal Works
A Credit Note is generated referencing the original invoice.
The Credit Note includes reversed CGST/SGST or IGST amounts.
You will receive the Credit Note via email for your records.
If you claimed ITC, you may need to reverse it in your GST returns.
Credit Note Information
• Credit Note Number: CN-{FY}-{SEQ}
• References original Invoice Number
• Includes breakdown of reversed taxes (CGST/SGST or IGST)
• Valid for GST ITC reversal purposes
Exceptions for Technical Errors
Refunds are ONLY processed if there is a verified system-generated error. Examples include:
Double deduction for the same transaction.
Payment debited but service (booking/credit) not reflected in the account within 24 hours.
System failure prevents the session from being launched/conducted (verified by logs).
In such cases, please contact hello@mavelstech.in with transaction details. Corrections/Refunds will be processed within 5-7 working days.
Cancellation Rules
For Parents
You may cancel a session up to 24 hours before the scheduled time for a full credit to your Total Amount (excluding Platform Fee). Cancellations within 24 hours are non-refundable.
For Tutors
Tutors are expected to honor all confirmed bookings. Repeated cancellations by a tutor may lead to account suspension and forfeiture of any accrued earnings or ratings.
Documentation Issued
Document
When Issued
Tax Invoice
On successful payment
Credit Note
On refund (references original invoice)
Refund Confirmation
When refund is initiated
Contact Us
If you believe a payment error has occurred, please reach out immediately: Mavels Tech Email:hello@mavelstech.in
